Not enough sizing information? Email our support staff, we'd love to help.
Ships twice a week. Place your order by Sunday night and your order will ship on Tuesday. Place your order by Wednesday night and your order will ship on Friday.
2,000+ Caps – Ships within 5 – 6 business days.
4,000+ Caps – Ships within 6 – 7 business days.
Ships within 7 business days.
Covid-19 has temporarily shifted our processing time. Everything else will ship within 5 business days. Allow time for shipping
Our Normal Business hours are Monday through Friday 8am-5pm Pacific Time excluding weekends and holidays. Need help determining when your order will ship? Email [email protected]
If you need your labels sooner than 5 days, please reach out and we'll try our best to help you. [email protected]
If you purchase goods online from GrogTag for delivery to the UK, you may have to pay Customs Duty (if over £135 value) and Import VAT (if over £15) on top of the purchase price and shipping.
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. GrogTag does not receive any of this money and will not refund any shipping fees or taxes for orders that are refused due to VAT/duties. Additionally, GrogTag cannot provide estimated costs on duties and taxes, as they vary depending on country and what was ordered.
If your tracking link is showing your package as being held while awaiting payment of customs charges, you will be contacted by your local office, such as Royal Mail or Parcelforce, in approximately 2 business days explaining how to pay any VAT, duty and fees for dealing with customs.
For more information on this topic, please visit https://www.gov.uk/goods-sent-from-abroadHow should I write the address to a US Territory?