Shipping Info

When will my order be shipped out?

Metal Signs

Ships twice a week. Place your order by Sunday night and your order will ship on Tuesday. Place your order by Wednesday night and your order will ship on Friday.

High Volume Caps

2,000+ Caps – Ships within 5 – 6 business days.

4,000+ Caps – Ships within 6 – 7 business days.

Roll Labels

Ships within 7 business days.

Everything Else

Ships within 72 hours (3 business days).

Business hours are Monday through Friday 8am-5pm Pacific Time excluding weekends and holidays. Need help determining when your order will ship? Email [email protected]

Here's an example - you place your order for labels on a Friday and need it delivered by the following Friday. Your order will ship within 3 business days, which would be Wednesday. You would then need to select a UPS 2-Day service to arrive by Friday. Since our orders ship from Northern California you may be able to select a more economical option like Ground (via UPS) or Priority Mail (via USPS).

For Bottle Caps and Metal Signs, we print those twice a week - any order placed before Monday will ship on that Tuesday, and any order placed before Thursday and after Sunday night will ship on that Friday.

We do not recommend counting Saturday as a shipping day. That is a specific delivery service available for UPS, and is not something we currently offer. The USPS will often deliver packages on Saturday but this is not always the case, so we think it's best to just avoid Saturday in your shipping timeline.

If you need to RUSH your order or need additional help determining what will be the best shipping option please email [email protected], and we will get back to you as soon as possible.

Domestic Shipments

For UPS:

• Overnight = 4 working days (3 business days + 1 business day for delivery)
• 2-Day Service = 5 working days (3 business days + 2 business days for delivery)
• 3-Day Service = 6 working days (3 business days + 3 business days for delivery)
• Ground = 6-8 working days (3 business days + 3-5 business days for delivery)

For United States Postal Service:

• Priority Express = 4-5 working days (3 business days + 1-2 business days for delivery)
• Priority Mail = 5-6 working days (3 business days + 2-3 business days for delivery)
• First Class = 6-8 working days (3 business days + 3-5 business days for delivery)

International Shipments via USPS:

• Priority Mail = 9-13 working days (3 business days + 6-10 business days for delivery)
• Priority Express = 6-8 working days (3 business days + 3-5 business days for delivery)
• First Class = *Canada Only. The USPS notes the delivery time for this method varies by destination (For this reason, we recommend First Class only if you are not in a hurry to receive your order).

Additional Charges: Customs, Taxes, Duties and Fees

If you purchase goods online from GrogTag for delivery to the UK, you may have to pay Customs Duty (if over £135 value) and Import VAT (if over £15) on top of the purchase price and shipping.

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. GrogTag does not receive any of this money and will not refund any shipping fees or taxes for orders that are refused due to VAT/duties. Additionally, GrogTag cannot provide estimated costs on duties and taxes, as they vary depending on country and what was ordered.

If your tracking link is showing your package as being held while awaiting payment of customs charges, you will be contacted by your local office, such as Royal Mail or Parcelforce, in approximately 2 business days explaining how to pay any VAT, duty and fees for dealing with customs.

For more information on this topic, please visit https://www.gov.uk/goods-sent-from-abroad