Shipping Info

When will my order be shipped out?

Metal Signs

Ships twice a week. Place your order by Sunday night and your order will ship on Tuesday. Place your order by Wednesday night and your order will ship on Friday.

High Volume Caps

2,000+ Caps – Ships within 5 – 6 business days.

4,000+ Caps – Ships within 6 – 7 business days.

Roll Labels

Ships within 7 business days.

Everything Else

Covid-19 has temporarily shifted our processing time. Everything else will ship within 5 business days. Allow time for shipping

Our Normal Business hours are Monday through Friday 8am-5pm Pacific Time excluding weekends and holidays. Need help determining when your order will ship? Email [email protected]

If you need your labels sooner than 5 days, please reach out and we'll try our best to help you. [email protected]

Domestic Shipments

For FedEx:

• Overnight = 4 working days (3 business days + 1 business day for delivery)
• 2-Day Service = 5 working days (3 business days + 2 business days for delivery)
• 3-Day Service = 6 working days (3 business days + 3 business days for delivery)
• Ground = 6-8 working days (3 business days + 3-5 business days for delivery)

For United States Postal Service:

• Priority Express = 4-5 working days (3 business days + 1-2 business days for delivery)
• Priority Mail = 5-6 working days (3 business days + 2-3 business days for delivery)
• First Class = 6-8 working days (3 business days + 3-5 business days for delivery)

International Shipments via USPS:

• Priority Mail = 9-13 working days (3 business days + 6-10 business days for delivery)
• Priority Express = 6-8 working days (3 business days + 3-5 business days for delivery)
• First Class = *Canada Only. The USPS notes the delivery time for this method varies by destination (For this reason, we recommend First Class only if you are not in a hurry to receive your order).

Additional Charges: Customs, Taxes, Duties and Fees

If you purchase goods online from GrogTag for delivery to the UK, you may have to pay Customs Duty (if over £135 value) and Import VAT (if over £15) on top of the purchase price and shipping.

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. GrogTag does not receive any of this money and will not refund any shipping fees or taxes for orders that are refused due to VAT/duties. Additionally, GrogTag cannot provide estimated costs on duties and taxes, as they vary depending on country and what was ordered.

If your tracking link is showing your package as being held while awaiting payment of customs charges, you will be contacted by your local office, such as Royal Mail or Parcelforce, in approximately 2 business days explaining how to pay any VAT, duty and fees for dealing with customs.

For more information on this topic, please visit https://www.gov.uk/goods-sent-from-abroad

How should I write the address to a US Territory?