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Frequently Asked Questions

Not enough sizing information? Email our support staff, we'd love to help.

Support

Got Some Questions?

Well, we might have the answers. Take a look.

What is GrogTag?

GrogTags are labels for your homemade beer or wine that are customizable, re-useable, and in full color.

On what surfaces can GrogTag labels be applied to?

Anything you can think of. No, seriously! GrogTags will stick to glass, plastic, metal, skin, hair, your dog’s feet – think of them as reusable stickers. It is important to note that long term use of our labels on plastic such as PET bottles tends to diminish the reusability of the adhesive.

How do I successfully apply a GrogTag label?

Just peel and stick – that’s it! GrogTags come with an adhesive already applied, no glue or any other messy application processes. Not only do our labels stick on their own, but they are removable, too!

What is your cancellation policy?

We begin processing your order immediately upon receipt to ensure orders are sent out within 1-3 business days. Because of this, we do not offer cancellations.

It is your responsibility to review your order and confirm that everything looks correct before submitting it to us. We cannot refund for your order if the issue is due to:

  • Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.
  • Low resolution or pixelated images provided by the user. Please make sure all photos and original artwork are at least 150dpi before submitting.
What is your return policy?

At GrogTag, we want you to be 100% satisfied with your custom products. If you are not satisfied with your finished product, please follow the instructions below to help us resolve the issue with you. Since our products are custom and made specifically for you, we do not accept product returns.

If your order arrives damaged or with a manufacturing defect, please contact [email protected] within 14 days of receiving your order to inquire about a replacement order, refund, or store credit. We will work with you to resolve the issue quickly. Please include any photos of the defective product in your email. Any inquiry without any proof of damage/defect is not eligible for a full refund, and may only qualify for store credit.

It is your responsibility to review your order and confirm that everything looks correct before submitting it to us. We cannot refund for your order if the issue is due to:

  • Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.
  • Low resolution or pixelated images provided by the user. Please make sure all photos and original artwork are at least 150dpi before submitting.
Can I write on GrogTag products?

Yes! That’s one of the best features, and part of what makes them reusable. Crayola Washable Crayons work the best and can be removed with a little water and a sponge. These packs can be found at your local office supply store, Target, Walmart, and Amazon for $3.00-$4.00. We DO NOT recommend dry erase markers. They will leave a residue and reduce the amount of potential uses of your new labels.

Dry Erase markers do work with our Keg and Carboy labels, however.

Will GrogTag labels last in an ice chest?

They'll stick with your bottle unless you peel them off yourself! GrogTag’s unique adhesive keeps your custom labels stuck to whatever you stick them to – even in ice water. Once applied to a clean, dry bottle, the label creates a nice water-tight seal, preventing the water from getting under the label and falling off. And since they are made from vinyl rather than paper, the labels are water-resistant – meaning they will look great after sitting in that ice chest all day!

How will I know if GrogTag labels will fit my bottles?

GrogTags can be used on many bottle sizes and styles. 22oz and tall 12oz beer bottles work great. 12oz shorties (such as Sierra Nevada bottles) are a bit small unless you rotate the artwork 90 degrees. Our labels will fit on most sizes of wine bottles, as well. We recommend measuring the body of your bottle and checking our Shop by Bottle page to make sure the label you want will fit the bottle you have.

How big are GrogTag labels?

Labels size varies by product. All product dimensions are readily available on our Sizing page.

What do you make other than labels?

The short answer is; tons of stuff. We dabble in permanent labels for your kegs and carboys, as well as making coasters, tasting mats, bottle caps, hangtags, signs and tap handles.

What size/color are your bottle caps?

Our Bottle Caps are oxygen-absorbing caps that are sure to make your images stand out. The standard 26mm white cap will fit most beer bottles, except for the large format “cork and cap” bottles. They come in a variety of colors.

How do I upload my own design into your template?

You can upload your graphic into an existing template – those are marked with an arrow at the bottom of the template that says “Upload Your Own Image”. If you want to design your own label from scratch, use our downloadable templates and checklist to make sure your new label comes out perfectly! We recommend saving your artwork as CMYK at 300dpi.

Get mad compliments on all your labels? More information on our guest designer program here.

How can I tell if the font/design is too small in my art?

Good question. There are limitations when printing. In order to verify that your font size is large enough for your label, we recommend printing the label out at it’s proper size (if you are using one of our templates, that should be at 100% or no scale). If you can read it clearly from your home printer, it will show up perfectly on our industrial ones. If the font is sort of pushed together and hard to decipher, you may want to bump the sizing up a bit.

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How long does it take to get my order?

All orders for Labels and Coasters are processed and printed within 3 business days. Caps and Metal Signs are printed and shipped within 5 business days. Roll labels are printed and shipped within 7 business days. This does not include the time required for the shipping carrier to deliver your product. You can find detailed shipping info here

How much do GrogTags cost?

Another great question! You can find our pricing over at our Pricing Page.

What about international shipping?

We ship to most countries in the world (Sorry North Korea, Iran and Cuba). If you receive mail at your house, we can get you some GrogTags.


To make sure your order arrives to you (and not back to us), please format your address as follows:

Your Name

123 Camino Los Manos

San Juan PR* 00926

UNITED STATES


*Country code is used in state field and country must be USA for postal service to handle it.


Here is a list of US territories that are considered ‘Domestic’ destinations:

(AS) American Samoa: Manua Island, Swain’s Island, Tutuila Island

(GU) Guam

(PR) Puerto Rico

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Does GrogTag RUSH orders?

RUSH orders can be requested after an order has been placed, and are accepted on a case by case basis. Please contact [email protected] with your order number and need by date to request a RUSH. RUSH orders are printed and shipped on the following business day after the order is placed.

Same day RUSH orders are available for orders placed before 12pm PST for an additional $20.

What if my order gets lost?

If your package has been marked as delivered but you are unable to locate it, please do the following within 36 hours of written delivery date:

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What aboutm copyright infringment?

For more information on how to contact us on copyright/trademark violations please click below:

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I have a store/blog/brew club, can I join some sort of affiliate program?

Heck yeah you can. If you have a homebrew shop or beer or wine blog, please email [email protected] for details.

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